Forum Discussion

rookusux's avatar
rookusux
Reel Rookie
3 years ago
Solved

Subtitles keep turning on. A fix for the symptom, not the underlying cause though.

I have 6 Roku devices this is beyond annoying; if not fixed I will sell them all and I will NEVER buy another Roku product. Someone should fix the issue and not flag this useless reply as a solution ...
tv & player features
  • JCGoodwin's avatar
    JCGoodwin
    2 years ago

    I had a similar issue a few weeks back, and I found that the culprit was a casting app called Web Video Caster. I contacted the developers and they verified this after testing it, then said that they'd try removing the bug. I switched to a new casting service. If you're using WVC or a similar app, it might be the source.

  • JCGoodwin's avatar
    JCGoodwin
    2 years ago

    You're welcome. I know how it feels. I thought it was a Roku problem too, and I was all set to leave Roku myself just a few weeks ago. That seemed unbelievable, because I love Roku, but I just couldn't stand those captions. Then, after I got a little help from Roku support, I sort of traced my steps and realized what was going on. 

    This was the video that I shared with the WVC developers. I switched to XCast.

rookusux's avatar
rookusux
Reel Rookie
3 years ago

Unfortunatley this did not work either.  I did it on all my devices (4 tv's different manufactures, a 4k stick and a 1080p stick) and they all reverted back to "always on".  Thanks for the suggestion. 

JCGoodwin's avatar
JCGoodwin
Roku Guru
2 years ago

I had a similar issue a few weeks back, and I found that the culprit was a casting app called Web Video Caster. I contacted the developers and they verified this after testing it, then said that they'd try removing the bug. I switched to a new casting service. If you're using WVC or a similar app, it might be the source.

  • rookusux's avatar
    rookusux
    Reel Rookie
    2 years ago

    Thank you! My son uses the app to cast and now he won't! I appreciate your reply.

    • JCGoodwin's avatar
      JCGoodwin
      Roku Guru
      2 years ago

      You're welcome. I know how it feels. I thought it was a Roku problem too, and I was all set to leave Roku myself just a few weeks ago. That seemed unbelievable, because I love Roku, but I just couldn't stand those captions. Then, after I got a little help from Roku support, I sort of traced my steps and realized what was going on. 

      This was the video that I shared with the WVC developers. I switched to XCast.

      • JCGoodwin's avatar
        JCGoodwin
        Roku Guru
        2 years ago

        I've found that XCast doesn't load on-demand videos quite as well, though. I've tested some of the same clips on both apps. Perhaps it's my connection. Hoping that the old WVC comes back, or that something else comes along.