Forum Discussion

KunGor's avatar
KunGor
Channel Surfer
3 years ago

Stuck on ROKU Setup screen

i'm also experiencing the same issue with my Roku being stuck on the language screen. No troubleshoot steps have been able to resolve this issue.
TV & Player Setup
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi KunGor,

Thanks for following up.

We're sorry to hear about this wasn't a smooth resolution but not to worry, our Support team responded via email recently. Please check your email from our Support team, they will be assisting you from there.

If you need any additional help and we’ll follow up to continue assisting you.

 

Best regards,
Mary

Gc41's avatar
Gc41
Reel Rookie
3 years ago

I am having the same issue with mine. It is plugged into the wall and the s/n is so7p2222ryol.  I have tried to factory reset it with the button on the back and it will not reset. Pressed in button for over a minute. It just shuts off and the light remains steady. 

  • Gc41's avatar
    Gc41
    Reel Rookie
    3 years ago

    I just tried that and it is still not booting up

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Gc41 

    Appreciate the update.

    I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.


    All the best,
    Kariza

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello Gc41 

    Thanks for the post.

    Before forwarding your concern to our Support team, try unplugging your router first, then boot up your Roku device. Once it's up, replug your router. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.

    Keep us updated!


    All the best,
    Kariza