Stuck on ROKU Setup screen
i'm also experiencing the same issue with my Roku being stuck on the language screen. No troubleshoot steps have been able to resolve this issue.
Forum Discussion
We do apologize for the inconvenience this has caused you.
I followed up on your concern with our team. Expect that you will be getting an email from them within the day.
Your patience and understanding are greatly appreciated.
All the best,
Kariza
Hi, it's been a week and i have not been contacted by anyone with regards to my issue. Are there any updates ?
I am having the same issue with mine. It is plugged into the wall and the s/n is so7p2222ryol. I have tried to factory reset it with the button on the back and it will not reset. Pressed in button for over a minute. It just shuts off and the light remains steady.
I just tried that and it is still not booting up
Appreciate the update.
I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.
All the best,
KarizaHi KunGor,
Thanks for following up.
We're sorry to hear about this wasn't a smooth resolution but not to worry, our Support team responded via email recently. Please check your email from our Support team, they will be assisting you from there.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
MaryHello Gc41
Thanks for the post.
Before forwarding your concern to our Support team, try unplugging your router first, then boot up your Roku device. Once it's up, replug your router. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.
Keep us updated!
All the best,
Kariza
