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KunGor's avatar
KunGor
Channel Surfer
3 years ago

Stuck on ROKU Setup screen

i'm also experiencing the same issue with my Roku being stuck on the language screen. No troubleshoot steps have been able to resolve this issue.

TV & Player Setup

15 Replies

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello KunGor

    Thanks for reaching out here in the Community!

    Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

    Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV.

    Let us know if there's any difference after.

     

    Regards,
    Karla

    • KunGor's avatar
      KunGor
      Channel Surfer
      3 years ago

      My Roku device is connected to a wall outlet. I can see the language setup screen, but can't select english. I've changed the battery of the remote and tried setting the Roku device by pressing and holding the reset button for 15 seconds, but nothing helps.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        KunGor

        Thanks for the response.

        Please reply here with the serial number of your Roku device. This can be found at the back or underneath the player itself. We'll be able to further assist you from there.


        All the best,
        Kariza