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swoasis's avatar
swoasis
Newbie
2 years ago

Stuck on Connecting...This may take a minute

Pretty new Hisense 32" Roku TV just stuck on "Connecting...this may take a minute" at the Let's connect devices screen. Have tried turning on/off, unplugging, and pressing various combinations of buttons to no avail. Any suggestions? Is it trying to connect to WiFi or something else?

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  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    swoasis 

    Yes, the RokuTV is trying to connect to the wifi.

    My Insignia RokuTV has been doing this of late (searching for wifi each time it is turned on), so not real sure what introduced this behavior. (normally just keep it on a 2.4ghz network dedicated to the TVs).  Seems to only be affecting my RokuTV and not my other Roku devices.

    If takes longer than a few seconds to connect, try unplugging the TV for a minute or two and try restarting your router.  

  • If you are able you can connect the TV physically to a router on your internal network, turn off the TV, I unplugged mine for a few seconds, then turn the TV back on so that it utilizes the physical ethernet connection.  Then you can either reconfigure your wireless or factory reset as needed.  The Factory reset on the back of the TV did not work on my TV.