Forum Discussion

Ziroz's avatar
Ziroz
Channel Surfer
13 days ago
Solved

Stuck on ACR Agreement/Smart TV Experience Screen

When I turned on my TV this morning (with a Roku Ultra device attached to it), I immediatly got a screen asking me to agree to Roku's Automatic Content Recognition (ACR) Policy.   When I tried to s...
roku player
tv & player support
  • RokuHaz-M's avatar
    RokuHaz-M
    3 days ago

    Hey everyone,

    If your Roku TV is stuck on that “Smart TV Experience” or ACR agreement screen

    Here are a few steps you can try to resolve the issue:

    • Use the Roku TV remote (not a universal one).
    • Try the Roku mobile app if you don’t have the remote.
    • If it’s an IR remote, put in fresh batteries.
    • If it’s a Voice Remote or Pro: → Unplug the TV for 10 seconds → Plug it back in → Re-pair the remote → Then try accepting the prompt again.


    If the issue is still not resolved, please share a short video showing the problem, along with your Roku device details (model, serial number, and device ID), which you can find under Settings > System > About.

    Thank you!
    Roku Community Team

janetkno's avatar
janetkno
Reel Rookie
4 days ago

Unfortunately, I only have one remote that is the Roku one.  My TV is older with Insignia-Roku TV.  What I don't understand is how I've been able to use the Roku remote all this time and then the "A Better Smart TV Experience from Roku" message comes on and the remote is not useable.  Not sure whether I'm no longer able to use the TV or need to get a different one.

julesgeo's avatar
julesgeo
Reel Rookie
3 days ago

I understand , I had the same problem.  I bought a universal remote and hooked the TV up that way.  You could try the roku app on your phone, but that did not work either.  I used the universal remote because my tv is older too.