Stuck on “Let’s Get Started” Screen
A new Roku Express right out of the box is stuck on the “Let’s Get Started” screen. It won’t allow me to even select a language. I have tried on a different tv, using different hdmi cables in every h...
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Hi Nat12edw
We do apologize for the inconvenience this has caused you.
Please reply here with the serial number/device ID of your Roku Express. It can be located underneath the device itself.
Once we have the information needed, we'll be able to forward it to our Support team for assistance.
All the best,
Kariza
I am also having the same issue as above. I’ve checked the remote using my camera and I can see the IR light in the remote when I press a button. I’ve also made sure that the device is in clear sight. Mine is a Roku Express fresh out of the box. I have also done everything to reset it. Any help? Model number: 3930X serial number: S00830DED2SS
Same issue here. Serial number: C13952851005. I'm not sure what model number it is but I thought that it was the most recent version. It used to work fine behind the television so it must work with wifi.It stopped yesterday and I got the bouncing roku. I reset it and now it's stuck on Let's Get Started. The remote control just flashes. The Roku was purchased either directly from Roku or from Best Buy.
I'm having the same exact issues. I have my other tv outside ready to throw away!! I can't get off the language screen. I used 2 different remotes and my phone remote
Did you try pushing the little reset button on the back of the little black box that goes between the power and the TV? That's what I had to do even though it is not described anywhere that I could see. Good luck!
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Hey grocket
Thanks for bringing this to our attention.
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
I'm having a similar issue. I was having trouble connecting to the wiband internet in my building so i went into advanced settings and did a factory reset. Instead of deleting all the log in info, which wasn't working anyway, it only gives me the language selection menu and the list of available networks, none of which work. I cant reset log in information or go into advanced settings. Just a circular of languages and netwrks. I tried hitting the home button five times but that does nothing.
Anonymous
Thanks for the post.
Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Are you able to connect to an alternate wireless network, such as a mobile hotspot?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
It is Dec 2022 and I am surprised that there isn't an answer here, yet. I am stuck on the bouncing startup screen and I wonder if it is because I have a very old tv. I can't get the remote to communicate yes to the English. Batteries are good and all included wiring was used. I have a Roku Express 4K+ SKU3941R with a Sony TV.
It doesn't seem like the remote is pairing. I press the reset button and it blinks green for a bit, then rapidly blinks and then stops. The streaming player blinks in sets of 2. I will try to set up an account and see if that helps.
...Nope. I pressed the reset button on the streaming player and now it is working. So far
Hey RokuKariza-D I really need help with the control and it’s not working for me because I lost the original control from the Roku tv and I’m using one of the new versions of the Roku tv but it only turns off and on Can you please help me out
Have you tried pairing the remote?
I returned my roku b/c customer service essentially told me to return it and get a new one but I ended up getting a chromecast
My black 4K stick is stuck on that screen, too - I did a factory reset by hitting the home button 5 times, hit up arrow once, hit rewind twice and hit fast forward twice - brought me to bouncing roku & then Let’s Get Started page - hit the right arrow & internet selection appears & the internet signal is excellent - then can go to login page, enter pw, hit connect… and no connection! Reset router yadayadayada - right back to Lets Get Started …
SN: 215136477919
Made in Vietnam
Designed by Roku
Model: 3810X
Help!! Or next stop is new Chromecast!
Just took my TCL Romulo tv out of box. I cannot get past the LET’S GET STARTED screen.
I got it working after being in a stuck loop. "Lets Get Started"
It turns out they don't provide you with an adaptor for USB. I used one from a phone and I just looped and looped.
When I plugged the USB into the television USB port it all worked.
I think the ROKU needs lots of current that the phone adaptor cannot provide.
I have this issue: model 3920x. S/N
K43037347082
I just bought a TCL 75R635 Roku TV from BestBuy, However its stuck on the Let's get started page. The remote doesn't work at all. I have also tried by reset however, nothing works. When I press the reset button long, TV enters into a recovery mode but I not action from the remote what so every. Details of the devices are below:
Version: 889.32R01171A
Serial Number: X00300KL7AHV
Device ID: S05GY19L7AHV
Roku TV: A115X
RCL Model: 75R635
Hey Rag1234
Thanks for reaching out here in the Community!
Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
All the best,
Kariza
