Forum Discussion

Fluxman's avatar
Fluxman
Newbie
12 months ago
Solved

Stuck in reboot loop on wireless scan

In my case, Samsung TV, the only thing that ultimately worked was to unplug the Roku stick from the HDMI connection on the TV and replug in.

Can't connect to network
Connection issue
tv & player wifi
  • RokuJanadeeK's avatar
    RokuJanadeeK
    12 months ago

    Hi Community users!

    Thank you for bringing this to our attention.

    We understand that you're having issues connecting your Roku devices to the network. We would suggest connecting the device to an alternative network (e.g., mobile hotspot) just to check for improvements.

    Also, you can refer to this support article to learn more about what to do if I cannot connect to my home network or the internet.

    We hope this helps. Kindly keep us updated with your findings.

    Regards,
    Janadee

3 Replies

  • dls005's avatar
    dls005
    Newbie
    12 months ago

     I receive a “Linking Error.” The linking error reads “There was a problem connecting to the network. (ActionID: 0 err: 0:0) Please try again again. Press the OK button to reconnect.”  

    I can’t get past the screen. I have reset the router, rebooted the DSL Moden.  I have tried two differnet wireless networks. I have tried as wired connection same problem. 

  • abanam1's avatar
    abanam1
    Newbie
    12 months ago

     I have tried factory resetting, typing in password 10-20 times I conatacted support who basically said they had idea. For context we had a storm that made the wifi go down, (not power) and since the. I have to been able to connect to the wifi, the actual wifi database got reset at my wifi provider which caused all my wifi stuff to get reset any tips? Also other tvs in the house work))

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      12 months ago

      Hi Community users!

      Thank you for bringing this to our attention.

      We understand that you're having issues connecting your Roku devices to the network. We would suggest connecting the device to an alternative network (e.g., mobile hotspot) just to check for improvements.

      Also, you can refer to this support article to learn more about what to do if I cannot connect to my home network or the internet.

      We hope this helps. Kindly keep us updated with your findings.

      Regards,
      Janadee