Streaming stick 4k: hotel/dorm function not working

Hi, dd2019 

Thanks for posting here in the Roku Community.

We understand that you are unable to establish a connection with a hotel/dorm network, and we're here to assist. Connecting to a public network often requires signing in through a web browser, but with Hotel and Dorm Connect, you can authenticate the connection for your Roku^® streaming device from your computer or smartphone. Kindly follow the steps below to start setting up your network.

Initiate a Connection

Open the Settings menu on your Roku device to initiate the connection.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Set up connection
5. Select Wireless
6. From the list of available networks, choose the wireless network for the hotel or college dorm. If you do not see the network, select Scan again to see all networks.
7. After your Roku device connects to the network, select I am at a hotel or college dorm.

Authenticate the Connection

After the connection is initiated, the remaining steps will appear on the television screen. Complete these steps on your computer or smartphone.

• Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection again.

After the connection is authenticated, your Roku device will return to the Network menu. The Network name should match the network for the hotel or college dorm, and the Status should say Connected.

For more information, you can visit this support article that can guide you on How to use Hotel and Dorm Connect to connect to the internet

Hope this helps. Feel free to reach out to us if you have further concerns or inquries.

Best wishes,
Kash