Streambar Pro won’t connect 5ghz
My Ultra and my sticks all connect to my Eero network on 5ghz. The Streambar Pro won’t, it stays on 2.4ghz which has a lot of interference. Are there plans to fix this?
Forum Discussion
11 Replies
Hi Troybarwick,
A warm welcome to the Roku Community!
Please be aware that there are a few different reasons why a Roku device may have trouble connecting to a 5 GHz wireless network. Firstly, it is possible that the router has switched to an incompatible 5GHz channel, which Roku devices cannot detect or use. Alternatively, the WiFi module on the Roku device may have failed, although this can be ruled out if the device is still able to see the 2.4GHz band and displays a valid MAC address in the Settings/Network/About menu. Finally, it could be a simple issue with the Roku device recognizing the 5GHz radio, in which case performing a System Restart or Network Connection Reset may resolve the issue. By trying these different solutions, it is possible to troubleshoot and resolve connectivity issues with a Roku device on a 5GHz network.
Please let us know if there's anything else we can help you with.
All the best,
Chel
I have 3 other Roku devices that connect at 5ghz. I have rebooted the Streambar Pro and the network. Eero uses DFS channels, which were fixed on other Roku devices. Has DFS been addressed on the Streambar Pro?
Hi Troybarwick,
Thanks for the response!
Please be aware that if your router and Roku device both support 5GHz, make sure it is enabled in the router settings and try connecting to the 5GHz wireless network (e.g., MyNetwork_5GHz). Changing the wireless channel on the router is not necessary when connecting to a 5GHz network.
- Note: If you are having trouble with how to connect your Roku device to Wi-Fi, keep in mind that not all Roku devices support 5GHz networks. To see if your device supports 5GHz, consult the product comparison chart and check the Specifications section. If dual-band is listed, your device is compatible with 5GHz networks.
In addition, Roku streaming devices support 5GHz radio bands U-NII-1 (non-DFS channels 36 to 48) and U-NII-3 (non-DFS channels 149-165), but some devices do not support bands U-NII-2A (DFS channels 50-64) and U-NII-2C (DFS channels 100-144). Roku devices that support DFS channels must be running Roku OS 12.0 or higher to use DFS channels.
For more detailed information, visit our Support page here.
Please let us know if there's anything else we can help you with.
All the best,
Chel
