Hello RokuCarly,
Thank you for your reply:)
The cable box is a Arris XG1v4-A
I did unplug the cable box and only had the Roku Streambar hooked into the Hisense eArc port. However the audio settings menu did not display on screen when selecting the * button on the Roku remote. Pressing the * button caused the input to switch to the Roku home page while I was watching streaming content on the Hisense Google TV.
On a previous TCL tv pressing the * button would always display the roku audio settings no matter what I was watching.
Is there anything else I can try??
Hello??
RokuCarly???
Anything?
Apologies for the delayed response, travelnut.
In this instance, we recommend trying to change the audio input by using the remote of your Hisense Google TV and setting your Roku streambar pro as your primary audio input.
In addition, if you are referring to a TCL Roku TV, it will automatically prompt the audio settings by pressing the star* button on your Roku remote because we don't need to set the audio settings through the TV as it is already built-in.
let us know what you find out!
Best regards,
Carly
