Forum Discussion

Ritchie64's avatar
Ritchie64
Newbie
2 years ago
Solved

Star button doesn't open up picture settings for some reason

So I got a new Roku select series TV and when I started using it, I wanted to change the picture settings on some inputs. I've used a Roku TV before and the star button is supposed to open up a menu on the left while the input is in use, and for some reason mine just makes the menu sound and nothing happens. Not just that, but when I go through the settings and it says to press star to see picture settings, nothing happens there too. The other TV does this with no issues and its not like the star button is unresponsive because it works on the main menu. Its almost like picture settings is blocked for some reason. But yeah I'd appreciate it if someone has some sort of fix for this, thanks. 

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Ritchie64,

    Greetings from the Roku Community!

    We appreciate you letting us know about this. Please try to restart your system by going to Settings > System > Power > System Restart to refresh Roku TV.

    If the issue persists, please let us know.

    Kind regards,

    Eunice

  • RokuJechealR's avatar
    RokuJechealR
    9 months ago

    Hi debjski,

    Welcome to the Roku Community!

    We understand you're having trouble finding the picture settings on your new Roku TV, and we appreciate the steps you took to resolve the issue.

    To get this setting, Start playing a movie or TV show on your TV > Press Star * on your Roku remote > Select Picture Settings.

    To learn more about picture mode and picture settings on your Roku TV, visit our support page below.

    Note: picture settings are only available on Roku TVs. No Roku devices have this capability, so you might be unable to access them on Roku streaming devices.

    Please keep us posted on what you find out, and we'll continue assisting you from there.

    All the best,
    Chel

  • Ritchie64's avatar
    Ritchie64
    Newbie
    2 years ago

    I figured something out. It lets me access these settings only if I go on the input while the device is off, even though with other Roku TVs it wouldn't matter.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi Ritchie64,

      Greetings from the Roku Community!

      We appreciate you letting us know about this. Please try to restart your system by going to Settings > System > Power > System Restart to refresh Roku TV.

      If the issue persists, please let us know.

      Kind regards,

      Eunice

      • Boop7's avatar
        Boop7
        Newbie
        2 years ago

        Thank you, Eunice,

        That system restart worked.

        I tried everything possible, even a different roku simple remote for the other TV., but nothing worked.

        I thought I did a system restart, but whatever happened this time worked. Thanks again.

  • debjski's avatar
    debjski
    Newbie
    9 months ago

    I have the same issue with my newer Roku TV. I was used to my previous Roku but I can’t find anywhere to adjust the picture aspect. The star menu only shows options for sound, wireless headphones and accessibility. I tried the system restart and it didn’t made a difference. There had to be a way to adjust the picture and I’ve tried everything I could think of. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      9 months ago

      Hi debjski,

      Welcome to the Roku Community!

      We understand you're having trouble finding the picture settings on your new Roku TV, and we appreciate the steps you took to resolve the issue.

      To get this setting, Start playing a movie or TV show on your TV > Press Star * on your Roku remote > Select Picture Settings.

      To learn more about picture mode and picture settings on your Roku TV, visit our support page below.

      Note: picture settings are only available on Roku TVs. No Roku devices have this capability, so you might be unable to access them on Roku streaming devices.

      Please keep us posted on what you find out, and we'll continue assisting you from there.

      All the best,
      Chel

  • ProgramEnjoyer1's avatar
    ProgramEnjoyer1
    Reel Rookie
    5 months ago

    It seems that in order to alter or change the settings of the TV PICTURE you “have to” play something on the TV.

    A movie, a show, or anything… instead of having the settings available in the main menu. 

    It’s unfortunate, but I don’t get the impression that Roku takes user feedback.