Forum Discussion

snuh's avatar
snuh
Channel Surfer
3 years ago

"Speech recognition" setting not disabling

Every time I uncheck the box to disable "Speech recognition" under the Voice option in the Privacy settings, a warning comes up saying that I'm unable to update the setting. Even though I can physica...
johnherrington's avatar
johnherrington
Reel Rookie
3 years ago

I am dealing with the same issue on my Sharp 65" Roku TV. Neither Sharp TV support nor Roku support has successfully told me how to turn this off.  I just got off the phone with Roku, they said go to Settings, Network, Bandwidth saver,  and turn it off.  

I still have the speech recognition button automatically selecting on, but they said check it after a couple of hours????  

I seriously don't think this will do anything. 

johnherrington's avatar
johnherrington
Reel Rookie
3 years ago

So how long is Roku going to "keep investigating" how to turn off the switch? Quit asking responders for "more" information!  YOU ARE LISTENING to them already.  I provided all that stuff on the phone already, no results. I filed a BBB complaint and you lied to them. You responded you would CALL ME with in 72 hours....a week and a half ago. The complaint is still running, you apparently don't care.

This is sounding much more like a class action activity for the community. What does everyone else think out there? 

Roku has done nothing on this matter but lie since 3 Feb. for me. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Community users,

    Thanks for sharing your observation.

    We appreciate you informing us about the issue with speech recognition being unable to be disabled and we sincerely apologized for any inconvenience this issue has caused.

    We are currently aware of the issue and our appropriate team is working diligently to resolve the issue. In the meantime, please help us with the required details below so we can send additional information for the investigation to our engineering team: 

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • steps to reproduce the issue you are seeing

    Rest assured once more information is available I'll be sure to update this Community thread. We appreciate you bearing with us in the meantime.


    Best regards,
    Mary