Forum Discussion

markgeorg1234's avatar
markgeorg1234
Streaming Star
3 years ago
Solved

Spectrum App Reference code RLP-1002.

I factory reset my TV. I have 3 TCL TV’s. No matter what I do with Spectrum app, it starts to play then I get reference code RLP-1002. I cannot stream on this tv. The other 2 TV’s are fine, just this...
  • renojim's avatar
    renojim
    3 years ago

    jrkbrg, since it works on your wired device that would point to a Wi-Fi issue.  Maybe a neighbor got a new gizmo that's causing interference.  Wi-Fi problems are hard to diagnose.  My suggestion would be to try different Wi-Fi channels and/or bands (2.4GHz vs 5GHz).  If your router is from your ISP (Internet service provider) you may need their help to make changes.

jrkbrg's avatar
jrkbrg
Channel Surfer
3 years ago

I've tried this a number of times on two of my three Roku Sticks. It doesn't solve this new problem. It of course does not happen on my hard-wired ROKUs. Why has this popped up in the last few weeks?

renojim's avatar
renojim
Community Streaming Expert
3 years ago

jrkbrg, since it works on your wired device that would point to a Wi-Fi issue.  Maybe a neighbor got a new gizmo that's causing interference.  Wi-Fi problems are hard to diagnose.  My suggestion would be to try different Wi-Fi channels and/or bands (2.4GHz vs 5GHz).  If your router is from your ISP (Internet service provider) you may need their help to make changes.

  • cj18's avatar
    cj18
    Newbie
    2 years ago

    I have 3 of the same TV's Hisense Roku w/Spectrum, 1 is wired - no issues. The other 2 are wireless, and they are literally back to back. 1 is perfect without any issues. The other is a nightmare, and I have factory reset several times, then reinstalled and actually the last time I got as much as 20 minutes without an error relating to the network not connected while the other is fine. I've actually switched the TV's locations, and plugins. I can't seem to figure out what to do next. I've uninstalled Spectrum and readded the apps. Reset router, add a booster,and nothing seems to clear the blocks and allow Spectrum to stream. I'm open to additional suggestions Many Thanks

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