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JohnB17's avatar
JohnB17
Newbie
2 years ago

Software upgrade stopped my Logitech remote from controlling Roku Express 4K+

Last week there was some kind of software upgrade on my 4K+ unit. Now my Logitech IR remote has no buttons that work with the Roku unit. Spent time with Logitech LIVE second level support who made changes to my remote profile to accept all Roku hex codes, to no avail. I can't even get the Logitech to learn codes from the Roku remote. They told me to contact Roku, but there is no live support for this product, which sucks. Since I have already purchased 2 replacement Roku remotes due to early failure, This takes the cake. If anybody knows how to fix this I would love to know how.

remotes

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi JohnB17,

    A warm welcome here in the Roku Community!

    We understand you're having a problem with your Logitech remote. We're happy to assist you. Please check out this support article here.

    If the problem still continues, please keep us posted.

    All the best,

    John

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      11 months ago
      Hi Community Users,
       
      We are locking this thread because the information may need to be updated.
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      The Roku Community Team