Software says it updated but its the same software version and the same build number
Hi there!
Some Roku home screen features aren't tied to a software update but checking for an update may prompt these features to show themselves. There are a few background processes that update without the OS version changing.
Some Roku TVs saw OS 13 and then based on performance, we may have pulled certain Roku TV platforms back to OS 12.5.5. Once OS 13 is ready for those platforms, it will be re-released.
Your device checks in every 24 hours for a new update, so no need to check regularly. Once available, the update will automatically install to your Roku TV. We don't have a timeline of when all platforms will receive OS 13.
I hope that information is helpful!
RokuAustinIs there some issue that would prevent our TVs from updating at all?
Nope, all Roku TVs will eventually get the update but at different schedules. We will typically roll big updates slowly out over 1-3 months. Roku OS 13 has not yet fully rolled out.
There is a rare instance where a few people have worked with Customer Support and they have rolled your TV or player software backwards. This is known as downgrading, but Customer Support will explicitly mention it, and usually, it's the second or third time you've reached out about a specific issue, never on a first call, this is a fairly escalated process. In some cases, the downgrade will lock your software and we have to remove your device ID from the downgrade list to get the next update. This is the only time where a customer won't receive an update after the full rollout has happened. So rest assured, unless you've battled a very tricky issue with customer support, your TV will get its update when it's supposed to.
countrylizzard wrote:
I ended up having to manually update it today. It finally worked. It updated to 13.0.0 version 24062. Apparently the other tv updated on its own yesterday with the same version. Its weird my new tv didnt update on its own. I had to MANUALLY do it on my own. Oh well either way it worked.
It probably would have happened tomorrow! All device check in every 24 hours for an upgrade, but that 24 hours is random 🙂
