Forum Discussion

decoding1's avatar
decoding1
Newbie
8 months ago
Solved

Sofabaton U Series Remote Stopped working with ROKU Express 4K+ after Roku Software Update

Hi,

 

My Sofabaton U Series Remote was working with my ROKU Express 4+ this morning and after what appears to have been an update of the Roku Software which also changed my Wallpaper, the Sofabaton stopped working altogether.

All the other devices, TV Soundbar, etc., work just fine.

 

Please advise what this update caused and fix it. This is on ROKU not Sofabaton. Don't try to push sell your remotes. : )

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    6 months ago

    Hi Community Users!

    If you are experiencing issues with third-party remotes on your Roku device, we would like to share a potential workaround that may assist in resolving the issue.
     
    Please check that this setting is enabled on your Roku device. It may have been inadvertently reset during a recent Roku update.
     
    Here are some suggestions for actions you might consider:
    1. Use the directional pad on your Roku TV remote to scroll down and select Settings
    2. Navigate to System > Advanced system settings
    3. Select Control by mobile apps
    4. Select from the following settings based on the level of access you need:
      • Limited- Control by mobile apps is restricted to text input, app launches, and access to your activity within the app itself. The app can only control devices that are part of your Wi-Fi network.
      • Enabled- Mobile apps can always control Your Roku device, but it will only respond to commands from devices connected to the same local network.
      • Permissive - Any device within and outside your network could send all commands to your Roku device.e
    For detailed instructions, please refer to our support article on How to allow third-party apps to control your Roku device.
     
    If the issue persists, provide the following for further assistance:
     
    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    Appreciate your cooperation!

    Cheers,
    Jharra

8 Replies

  • ttmii's avatar
    ttmii
    Reel Rookie
    7 months ago

    I have Logitech Harmony Hubs, and I think the Sofabaton operates similar enough you might try the following that worked for me.  I had the same thing happen with my Logitech Harmony Hubs.  Roku streaming sticks updated to 14.1.4:7708.  This new version contains additional settings that aren't well known.  I had not yet changed/deleted/reinstalled the Watch Roku activity or the Roku device on my Harmony hubs, nor did I need to. The following change on the Roku’s solved the issue:  Settings > System > Advanced System Settings > Control by Mobile apps > Network access.  Change the setting to “Permissive”.  I can once again control the Roku via the Harmony Hub remotes and the Harmony iPhone app.  Hope the same works for you.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        6 months ago

        Hi Community Users!

        If you are experiencing issues with third-party remotes on your Roku device, we would like to share a potential workaround that may assist in resolving the issue.
         
        Please check that this setting is enabled on your Roku device. It may have been inadvertently reset during a recent Roku update.
         
        Here are some suggestions for actions you might consider:
        1. Use the directional pad on your Roku TV remote to scroll down and select Settings
        2. Navigate to System > Advanced system settings
        3. Select Control by mobile apps
        4. Select from the following settings based on the level of access you need:
          • Limited- Control by mobile apps is restricted to text input, app launches, and access to your activity within the app itself. The app can only control devices that are part of your Wi-Fi network.
          • Enabled- Mobile apps can always control Your Roku device, but it will only respond to commands from devices connected to the same local network.
          • Permissive - Any device within and outside your network could send all commands to your Roku device.e
        For detailed instructions, please refer to our support article on How to allow third-party apps to control your Roku device.
         
        If the issue persists, provide the following for further assistance:
         
        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

        Appreciate your cooperation!

        Cheers,
        Jharra

  • JWS9518's avatar
    JWS9518
    Roku Guru
    8 months ago

    Not familiar with the Sofabaton, but I would check to see if there is a firmware update available for the device.  Maybe that might fix the issue.

  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    8 months ago

    Wallpaper updates happen independently of firmware updates (Settings/Theme/Seasonal wallpapers or Sponsored wallpapers = Off if not wanted), though its possible wallpaper may be reset to the default state with some firmware update scenarios.

    Unless it was a firmware update (Settings/System/Software Update/Last Updated = ?) or remote firmware update (N/A since you arent using the Roku remote) then remote functionality shouldn't be affected.

    If you haven't already rebooted your Roku device (complete AC power off) then you should do so.

    Otherwise you can try re-configuring/re-setting your Sofabaton (or learning from the Roku remote in IR mode).

  • JL20's avatar
    JL20
    Newbie
    7 months ago

    Sofabaton X1S app. and remote stopped working after Roku auto update. 

    • Bikers11's avatar
      Bikers11
      Newbie
      7 months ago

      I’m having the same issue with my X1S and Roku Ultra.  I deleted and re-added then Roku device on the SofaBaton app and still no luck.  Have you found a fix yet?

      UPDATE:  switched from WiFi to IR control and it is working now.  Would prefer to use WiFi but IR will do for the time being.