Forum Discussion

westmike's avatar
westmike
Reel Rookie
9 months ago
Solved

Headphone mode not working

Hi, having problem with headphone mode connecting using my phone as the remote. Used to work, haven't tried in a while and when I do, headphone symbol comes on and volume goes off from tv but no sound from earbuds. After a minute or so headphone mode goes off. My devices are Streaming Stick+. Three of them, all same problem. Earbuds are paired. Un-installed and reinstalled app. Thanks for any assistance 

mobile app
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    9 months ago

    It's great to have you here, westmike!

    I totally get that you can't hear any audio when using the headphones mode on the Roku Mobile App, and I'm here to help!

    Here are a few things we can check!

    • Confirm that the volume is not muted or too low to hear.
    • When using wired headphones, check that they are firmly plugged in.
    • When using Bluetooth headphones for mobile Headset Mode, confirm that they are paired and connected to your phone or table. For help, visit the website of the manufacturer of your mobile device and/or headphones or contact them directly.
    • When using Bluetooth headphones paired directly to supported Roku devices, confirm they are paired and connected from the Settings menu.
    • If you have more than one Roku device, be sure to use the remote for the correct device. With mobile Headphone Mode, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.

    You may also check out this link here for extra tips!

    Let me know if it's not working so I can look into this further.

    The Roku Community Team

26 Replies

  • BobNweaver's avatar
    BobNweaver
    Newbie
    5 months ago

    Hi All, has this issue been resolved? I have the same issue. It only happens on one phone. All others it works fine. Actually, everything works fine up until I plug in the headphones. Thanks!! 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Thanks for chiming in, BobNweaver​!

      I understand that you have been having trouble with Headphones Mode, and I'm here to help out!

      Can you share what troubleshooting steps you have tried so far, and when you started noticing this?

      We'd like to dig into this!

      Roku Community Team

      • Cowjawbone's avatar
        Cowjawbone
        Newbie
        2 months ago

        Same issue here. When I switch it to headphone mode and then go back to the remote, it doesn’t switch (no change to the headphone icon). And then I go back and the Headphone Mode switch is back in the off position. Does it only hold in the off position if the volume is up? Because if that’s the case, you need to change that, because it’s a PITA. 

        I turned the phone off and on several times, rebooted the network, deleted the app and reinstalled it, all the usual tests, and it still doesn’t switch unless the volume is up. That makes ZERO sense. 

  • Reader01085981's avatar
    Reader01085981
    Streaming Star
    4 months ago

    Same problem everything was working great until 3 days ago it just stopped no sound! I am using the remote app on my cell phone it connects, pairs, headphone mode lights up tv speakers stop and no sound through my earbuds , I didn't due anything differnt than I have been doing for months! Any new ideas? Believe me I have tried all the old

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Welcome, Reader01085981​.

      Thanks for letting us know you're experiencing headphone mode issues on the Roku Mobile app. 

      Let's try to solve this! To confirm, have you tried these steps below?

      • Remove the Roku Mobile App, then reinstall it again and see if that helps.

      Please keep us in the loop!

      Roku Community Team

  • Reader01085981's avatar
    Reader01085981
    Streaming Star
    3 months ago

    About a week later tonight, downloaded another fresh copy and lo & behold sound is back! Don't no fir how long but I'll take it for now!

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Hey, Reader01085981​!

      We're glad it's finally working now! 🛠️ If anything else comes up, please don't hesitate to reach out.

      Happy Streaming!💜

      Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    It's great to have you here, westmike!

    I totally get that you can't hear any audio when using the headphones mode on the Roku Mobile App, and I'm here to help!

    Here are a few things we can check!

    • Confirm that the volume is not muted or too low to hear.
    • When using wired headphones, check that they are firmly plugged in.
    • When using Bluetooth headphones for mobile Headset Mode, confirm that they are paired and connected to your phone or table. For help, visit the website of the manufacturer of your mobile device and/or headphones or contact them directly.
    • When using Bluetooth headphones paired directly to supported Roku devices, confirm they are paired and connected from the Settings menu.
    • If you have more than one Roku device, be sure to use the remote for the correct device. With mobile Headphone Mode, go to the Devices page (in the Roku mobile app) and make sure you are connected to the correct device.

    You may also check out this link here for extra tips!

    Let me know if it's not working so I can look into this further.

    The Roku Community Team

    • 23adaamluk's avatar
      23adaamluk
      Newbie
      9 months ago

      I am having the same issue and none of the things you suggested work. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Hey, westmike.

        Welcome aboard! Glad to see you here in the Roku Community!

        We understand that the troubleshooting steps provided above don't resolve your issue with Headphones Mode, and we'd like to take a closer look. 

        Can you tell us?

        • When did you start noticing this issue?
        • On what mobile device your Roku App was installed?
        • Was this feature working before or it's your first time using this?

        Please keep in touch!

        In the meantime, you may also visit this link here for more tips.

        Best,
        The Roku Community Team

    • westmike's avatar
      westmike
      Reel Rookie
      9 months ago

      Hello

      Currently when I try the mobile app, it shows "No Network Connection". Roku devices connected to TV's in my house work fine, able to watch all streaming apps no problem. Problem seems to solely from Roku mobile app. I have uninstalled and reinstalled the app and saw no difference 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Thanks for the update, westmike!

        We can try isolating the issue by installing the app on another mobile device; if you have an extra device, we can try it and see if the issue persists. Also, what brand/model of the mobile device is the Roku app with an issue currently installed?

        Please keep us posted!

        The Roku Community Team

  • RoryBaurealis's avatar
    RoryBaurealis
    Reel Rookie
    9 months ago

    I am having the exact same problem with my Roku Express.  I'm using wired headphones connected to my iPhone.  they are working fine when listening to music so that isn't the problem.  the headphone icon on the remote lights up when pushed and the TV Volume cuts out.. but nothing through the headphones. after a short while, the headphone icon dims and TV volume restores.  All i can think of is that this headphone mode doesn't work with the inexpensive Roku Express?

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      9 months ago

      Hey, RoryBaurealis.

      Glad to see you here in the Roku Community!

      We see you're having trouble using the headphones mode on the Roku mobile app. We're happy to assist.

      Let's start with basic troubleshooting!

      • You can try uninstalling and reinstalling the app. After doing so, try using the app's headphone mode again to see if that does the trick.

      In the meantime, visit this link for additional tips!

      Let us know if that helps.

      Best,
      The Roku Community Team

  • Reader01085981's avatar
    Reader01085981
    Streaming Star
    4 months ago

    yes I have tried everything on this site mentioned to try more this once! It was working fine then just stopped!

     

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Thanks for replying, Reader01085981​!

      You mentioned that you're using Earbuds. Quick-question, will the headphones mode work if you do not use the Earbuds and just directly let the sound come out to the phone's or mobile's speaker? 

      Please keep us posted!

      Roku Community Team

      • Reader01085981's avatar
        Reader01085981
        Streaming Star
        4 months ago

        No, not when I am using the app! The sound mutes on the tv does not come through my cell phone. i see the headphnone symbol on my tv, earbuds say connected. My earbuds work with my phone and my computer just not with the TV any more. I have uninstalled ,reset network,, unplugged my router. Shame because it has been perfect for a long time!

  • Reader01085981's avatar
    Reader01085981
    Streaming Star
    3 months ago

    Not looking for help just an FYI sound on my app stopped working again about five days ago!