Forum Discussion

superlisaj's avatar
superlisaj
Newbie
7 months ago
Solved

Soap opera effect on model 55R4AX

I purchased model 55R4AX and cannot get rid of the soap opera effect. There is no motion smoothing option. How can I get rid of it? The odd thing is I have cable set up with one of my HDMI outputs a...
  • RokuJohnB's avatar
    RokuJohnB
    7 months ago

    Hi superlisaj,

    Thanks for the inquiry!

    Please be advised that not all Roku TV models support Action Smoothing, Action Clarity, and LED Motion Clarity. In addition, your model might use a different name for these options. Refer to the manufacturer of your Roku TV system for details.

    We hope this helps.

    Best,
    The Roku Community Team

Tonite3's avatar
Tonite3
Reel Rookie
5 months ago

HORRIBLE UNWATCHABLE SOE IS BACK ON OUR TV:  TCL model# 65R615     SERIAL #YS00FW898232

RokuTakashi's avatar
RokuTakashi
Community Moderator
5 months ago

Hi, Tonite3 

Welcome!

Thanks for bringing this to our attention, and our team would like to gather additional details for us to review this further.

To investigate, can you provide the details below...

  • Roku device model, serial number, device ID, and Software Version. (These can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Picture referring to the issue.

Keep us posted.

Thanks,
Roku Community Team