Solved
Simple remote not responding
I have a Roku Premier with a simple remote that suddenly stopped working. Powering off and on, resetting the Roku, changing batteries twice, making sure it's aimed properly, etc. have all been tried. Is there anything else to be done or is it just broken?
Hello! Meezy201,
Thank you for posting in the Roku Community!
We appreciate you contacting us about your Roku Simple remote not working. We're pleased to assist you.
- What device are you using right now?
- Is this the first time you have experienced this issue?
- How long have you been using this remote?
Here are some checklists that we want you to verify:
- Test for visible obstructions
- Make sure you can see the front of your Roku device from where you are sitting. Try holding your remote higher (e.g., above your head) and point it downwards at the front of your Roku device. Move the remote to the left and right, making sure it is always pointing directly at the front of your Roku device. If your Roku device becomes more responsive when testing from various positions, check that no obstructions are blocking the front of your Roku device, or the signal from your remote. Move any obstacles that may block the signal, or if possible, move your Roku device to a position where it responds reliably to button presses.
- Reseat the batteries
- If your Roku device is still not responding to button presses, try removing the batteries from your remote and re-inserting them.
- Replace the batteries
- If your Roku device continues to be unresponsive to button presses, try replacing the batteries in your remote with fresh matching batteries.
If the issue persists, please refer to the support article and for additional troubleshooting steps provided by RokuCarly
Thanks,
Arjiemar
