Forum Discussion

Nick24's avatar
Nick24
Reel Rookie
2 years ago

Sharp 55in Roku Tv Not Responding To Alexa

Hi all got my son a sharp 55in roku tv it says it works with alexa but i am having issues getting it to work. I have checked everywhere online and just cant seem to fix the issue i have enabled fast...
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Nick24,

Welcome to the Roku Community!

We see that you're having an issue with your device not responding to Alexa. This has already been communicated with the right team, and they are currently looking into it.

In the meantime, could you also share with us the details below?

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Could you share with us the error message you're seeing?

Thanks,

Rey

Nick24's avatar
Nick24
Reel Rookie
2 years ago

RokuERey 

Device model- 55FJ2K

Serial- X01900XX161P

Device ID- S0XXH38X161P

Hardware ID- G871X

Software Version- 12.5.5 build 4174-GJ

 

I dont have a error message to display its all setup correctly via the alexa app its when ever i ask alexa a command ie "alexa switch on roku" alexa responds with "roku is not repsonding" 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Nick24,

    Thanks for the update!

    This will do, and thanks for flagging us about this. I'll forward this over to the appropriate Roku team for further assistance.

    We'll make sure to update the Roku community as soon as we obtain more information on this.

    Thanks,
    Rey

    • wjones90's avatar
      wjones90
      Newbie
      2 years ago

      Same issue with Alexa…

      Device model- 50S435

      Serial- X00000G919W8

      Device ID- S08770D919W8

      Hardware ID- C157X

      Software Version- 12.5.0 build 4176-93

       

      There is no TCL Assistant App to get a code from via the settings menu and Alexa does not detect the TV.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi wjones90,

        We appreciate you providing these details here in the Roku Community!

        We sincerely regret any inconvenience this may have caused you. We have also forwarded your concern and information to the appropriate Roku team for further investigation and to fix the issue as soon as possible.

        Please don't hesitate to let us know if there is anything else we can do to help. Your patience and understanding are much appreciated.
        Kind regards,
        Eunice