Forum Discussion

jcmorgan's avatar
jcmorgan
Reel Rookie
6 years ago
Solved

Setting up a used roku from another person

How do I setup link and set pin on a unit  I got from a garage sale

TV & Player Setup
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi 1toughguy,

    A warm welcome to the Roku Community!

    We'd like to help you out with this. If you don't have a Roku account created yet, then we would like to have it handy first by creating your account for the initial setup. You may need our support page as your guide here: How to create a Roku account.

    Once done, perform a factory reset on the device to reset all settings and return your Roku device to a state ready for initial setup.

    For information on how to factory reset a Roku device, visit our Support page here: How do I factory reset my Roku® streaming device?

    Let us know if there's anything else we can do to further assist you.

    All the best,
    Chel

8 Replies

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Hi,

    Thanks for letting us know about the issue that you are experiencing.

    We would recommend try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup. For information on how to factory reset a Roku device, visit our Support page here: How do I factory reset my Roku® streaming device?


    Thanks,
    Danny

  • Chbaker's avatar
    Chbaker
    Newbie
    5 years ago

    Trying to set up my roku on a tv that is in a condo i bought. Wont let me do anything without the pin. I tried doing a factory reset as i found in this forum but guess what, you need the pin. I reset the pin on my roku on the roku site but that is not having any effect on my tv. I believe because the tv is not linked to MY roku.

    • renojim's avatar
      renojim
      Community Streaming Expert
      5 years ago

      Are you doing the factory reset from the menu (Settings->System->Advanced system settings->Factory reset) or using the reset button method?  If the former, the PIN you need to use is displayed on the screen.  If the latter, make sure you're holding in the reset button for no less than 30 seconds regardless of what's happening onscreen.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi 1toughguy,

        A warm welcome to the Roku Community!

        We'd like to help you out with this. If you don't have a Roku account created yet, then we would like to have it handy first by creating your account for the initial setup. You may need our support page as your guide here: How to create a Roku account.

        Once done, perform a factory reset on the device to reset all settings and return your Roku device to a state ready for initial setup.

        For information on how to factory reset a Roku device, visit our Support page here: How do I factory reset my Roku® streaming device?

        Let us know if there's anything else we can do to further assist you.

        All the best,
        Chel

      • renojim's avatar
        renojim
        Community Streaming Expert
        4 years ago

        Sharunda24, you enter your email address on the TV screen, not here.  Press OK on your remote and it should bring up an onscreen keyboard.