Forum Discussion

Mwallace1's avatar
Mwallace1
Newbie
2 years ago

Search option missing from my Roku TV Home Screen- I can’t install any channels aside from Netflix

Hello, the search option is missing from my Home Screen and the Roku store screen, looking through the channel list I can’t find a way to add anything like Amazon prime or HBO max as it seems like on...
C12's avatar
C12
Newbie
2 years ago

I have done everything possible and still can’t find search option on my Roku tv

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi C12 and Chaf81,

Thanks for bringing this to our attention.

We understand that you're having issues with the missing search icon on your Roku device. We'd be glad to assist.

When did the issue start? What troubleshooting steps have you taken so far? If a simple system restart does not fix the issue, we recommend resetting your TV. For instructions, refer to this support article on how to system restart or factory reset your Roku streaming device.

Please keep us informed if this fixes the issue.

All the best,
Janadee

  • Cjmurphy's avatar
    Cjmurphy
    Newbie
    2 years ago

    Same issue - search option not showing. Did power off and did d factory reset. Didn’t work. Help. 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Cjmurphy,

      Thank you for informing us about this. We understand that you're having issues with your Roku TV with a missing search option. To further assess the issue you're having, could you provide us with precise details?
       
      1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      2. When did the issue start?
      3. Could you send us a photo of the said issue?

      With more details, we'll be able to provide you with an accurate resolution.

      Sincerely,
      Janadee

      • Younes's avatar
        Younes
        Newbie
        11 months ago

        Je suis a canada et j ai activer mon compte a canada 

        J ai eteindre la tv et reinitialiser la tv

        Toujours le même probléme svp votre aide .

         

    • Arisleidy's avatar
      Arisleidy
      Newbie
      12 months ago

      Hola , estoy presentando el mismo problema eh hecho todo lo humanamente posible y no doy con la solución hasta intenté agregar directamente las plataformas por la web de Roku TV y no me da la opción. Ayuda !!!!