Forum Discussion

Mwallace1's avatar
Mwallace1
Newbie
2 years ago

Search option missing from my Roku TV Home Screen- I can’t install any channels aside from Netflix

Hello, the search option is missing from my Home Screen and the Roku store screen, looking through the channel list I can’t find a way to add anything like Amazon prime or HBO max as it seems like on...
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Mwallace1 

Greetings, and welcome to the Roku Community.

Thanks for letting us know about the missing "Search" option on your Roku TV, and we're here to help. 

Just verify, where are you currently located?

We believe that for some users, performing a restart helps. You can do this by going through Settings > System > Power (skip if the option is unavailable) > Restart. 

Additionally, you can unplug your Roku TV from the power source for 1 minute and plug it in once more.

We hope this works.

Best wishes,
Kash

C12's avatar
C12
Newbie
2 years ago

I have done everything possible and still can’t find search option on my Roku tv

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi C12 and Chaf81,

    Thanks for bringing this to our attention.

    We understand that you're having issues with the missing search icon on your Roku device. We'd be glad to assist.

    When did the issue start? What troubleshooting steps have you taken so far? If a simple system restart does not fix the issue, we recommend resetting your TV. For instructions, refer to this support article on how to system restart or factory reset your Roku streaming device.

    Please keep us informed if this fixes the issue.

    All the best,
    Janadee

    • Cjmurphy's avatar
      Cjmurphy
      Newbie
      2 years ago

      Same issue - search option not showing. Did power off and did d factory reset. Didn’t work. Help. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Cjmurphy,

        Thank you for informing us about this. We understand that you're having issues with your Roku TV with a missing search option. To further assess the issue you're having, could you provide us with precise details?
         
        1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        2. When did the issue start?
        3. Could you send us a photo of the said issue?

        With more details, we'll be able to provide you with an accurate resolution.

        Sincerely,
        Janadee