Forum Discussion

Mwallace1's avatar
Mwallace1
Newbie
2 years ago

Search option missing from my Roku TV Home Screen- I can’t install any channels aside from Netflix

Hello, the search option is missing from my Home Screen and the Roku store screen, looking through the channel list I can’t find a way to add anything like Amazon prime or HBO max as it seems like only a few channels are listed to add- Basically, I can not use my TV at all since I do not have a Netflix account and have no way of installing the apps I do use as I can not search them. I’m looking at similar issues posted, I checked and yes, my account is connected. I do not see any way to add a zip code through system settings. Please help.

8 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Mwallace1 

    Greetings, and welcome to the Roku Community.

    Thanks for letting us know about the missing "Search" option on your Roku TV, and we're here to help. 

    Just verify, where are you currently located?

    We believe that for some users, performing a restart helps. You can do this by going through Settings > System > Power (skip if the option is unavailable) > Restart. 

    Additionally, you can unplug your Roku TV from the power source for 1 minute and plug it in once more.

    We hope this works.

    Best wishes,
    Kash

    • Chaf81's avatar
      Chaf81
      Newbie
      2 years ago

      I’m having the same problem restart did not work. I’m in Georgia 

    • C12's avatar
      C12
      Newbie
      11 months ago

      I have done everything possible and still can’t find search option on my Roku tv

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        11 months ago

        Hi C12 and Chaf81,

        Thanks for bringing this to our attention.

        We understand that you're having issues with the missing search icon on your Roku device. We'd be glad to assist.

        When did the issue start? What troubleshooting steps have you taken so far? If a simple system restart does not fix the issue, we recommend resetting your TV. For instructions, refer to this support article on how to system restart or factory reset your Roku streaming device.

        Please keep us informed if this fixes the issue.

        All the best,
        Janadee