Screen goes black and won’t come back
Yes my topic has been posted before. But since it’s a closed thread I can’t hop into it and say NONE of these solutions have worked for a TV that is just over a year and a half old. Literally have tr...
Forum Discussion
Thanks for keeping us posted, Mal3
May we know how you are powering your Roku device? Is it through a power strip or to a direct power source? We recommend plugging it in into a direct wall outlet if you've not plugged it into one. Also, could you please send us an image referring to the black screen issue you've encountered? Is this only a dim, or a total blackness of the screen?
Please keep us posted, then we'll proceed with the necessary actions to address this.
All the best,
Kash
Have tried the unplug and reset. TV is less than a year old. Phillips 50 in.
Bondspb, if it's under a year old then it should still be covered by Philips' warranty.
Where can I get support for my Roku TV™? | Official Roku Support
Update:
Solution: Fix LED Backlights or Buy A New TV
See this video https://www.youtube.com/watch?v=H192s_KSRBU
It appears the leds are the issue. Do what the guy says in the video, shine a flashlight on your screen after you turn it on. Also hit the Neflix button, It will make it easier to see the screen.
Feel like fixing it: https://www.youtube.com/watch?v=uwFpsafgOX8
Find your model number on the back and order lights from Amazon ie: https://www.amazon.ca/4C-LB5508-HR02J-4C-LB5508-HR03J-4C-LB5508-HR06J-4C-LB5507-HR02J-4C-LB5507-HR03...
I'm not that handy so I ended up going from a 65" TCL to a 70" TCL at Costco for $699. I comes with a 3 years warranty from Coscto and I believe an extra year if you purchase with a Costco CC. My 65" lastest 4 years and was turned on non stop for all that time as it was also my extended laptop monitor.
I did try the unplug for 5 mins fix and that did work for 2 weeks but doesn't anymore. You may want to try that first and see if you can get some more life out of your TV.
