Screen goes black and won’t come back
Yes my topic has been posted before. But since it’s a closed thread I can’t hop into it and say NONE of these solutions have worked for a TV that is just over a year and a half old. Literally have tr...
Forum Discussion
So I just went through 38 pages of comments on the last thread that Roku decided to close out because it “wasn’t relevant” anymore. Guess what if this problem is still happening I don’t care if it was caused by an old O.S. Clearly you did it again in one of your updates. Also it was quite telling that in closing it out you finally admitted this problem was from YOUR O.S. After 37 pages of telling people it was the tv not your updates to your software. So what are you gonna do, tell us it’s still our tvs when the same problem is happening across EVERY brand of tv Roku has partnered with? Do you expect us to be that stupid that 3 different tv companies are having the same problem at the same time? No it’s your Roku O.S. So FIX IT already. And if your O.S. Is actually bricking these tvs so it is a physical problem in the tv if your O.S. Caused it you are in charge of recall/refund not the company whose tvs YOU are breaking Roku.
Hi, ThisTVisGarbage Mal3
Thanks for posting here in the Roku Community.
We're sorry to hear about this, and we would like to gather more information since the old thread has been closed. What specific issue are you having regarding the black screen propmt? Also, is this happening to a particular channel, through the Home screen, or during a boot phase?
Please tell us more about this so we can assist further.
Your response would be much appreciated.
All the best,
Kash
- Hello!Yes, my screen has had this issue for two days. It originally started when I had went to turn my tv on in the morning, I noticed that when I turned it on, the logo would flash for a brief moment, but then the screen would become completely black with no visuals. Although there were sounds when clicking the remote (which does not even happen with mine any more for some reason), there were no visuals to accompany them. Only by turning the tv off and on again could I see a brief glimpse of the Roku logo or my homescreen.Here are the steps that I’ve completed so far to try to fix it:1. Unplugging the tv for various periods of time and replugging it in before turning it on.2. Unplugging the tv, holding the physical power button on the tv for 40 seconds to drain the power, and then waiting 60 seconds before turning the tv on again.3. Pressing the reset button by the pins to reset the tv to factory settings. Upon doing this, my factory settings were restored, but I could, again, only see them for a brief second before complete darkness.Thanks,Mal3
Hi thanks for your cut and paste answer that shows me you didn’t read the post or follow up response at all. If you did you wouldn’t be asking me questions I already answered.
