Forum Discussion

Liz3590's avatar
Liz3590
Newbie
2 years ago
Solved

screen all of a sudden looked like this while watching in the middle of my program

my TV looks the exact same way except mine didn't get dropped I've had it mounted on my wall since I bought it and the other night I heard something sounding like something fell or g ot dropped and ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Liz3590 

    Greetings, and welcome to the Roku Community.

    Thanks for sharing the experience you've had with the lines on the screen on your Roku TV, and we understand your situation. For this matter, we recommend working with Onn's support directly and inquiring further about other options on how to fix the lines on your screen since this is a hardware-related issue. They can provide a series of options to consider for your Roku TV's situation.

    For more information, you can reach them at Contacting Support for your Roku TV.

    We hope this will be sorted out soon.

    Best wishes,
    Kash

     
     
     
     
     
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Liz3590 

Greetings, and welcome to the Roku Community.

Thanks for sharing the experience you've had with the lines on the screen on your Roku TV, and we understand your situation. For this matter, we recommend working with Onn's support directly and inquiring further about other options on how to fix the lines on your screen since this is a hardware-related issue. They can provide a series of options to consider for your Roku TV's situation.

For more information, you can reach them at Contacting Support for your Roku TV.

We hope this will be sorted out soon.

Best wishes,
Kash