Forum Discussion

ElfinTheSand's avatar
ElfinTheSand
Reel Rookie
4 years ago
Solved

Samsung Smart TV and ROKU 4k stick’s remote possible cause for not connecting

Have Samsung Smart TV, and recently purchased #ROKU 4k streaming stick mainly to use remote to power tv’s volume. It does not work. Each time I input a single character into the “Find your tv brand” ...
remotes
  • MilesT's avatar
    MilesT
    4 years ago

    If the TV doesn't have a direct HDMI connection, then the CEC part of HDMI might not work, and roku uses cec to control the TV.  Unlikely to be an easy fix.

    A roku box (eg express4k or ultra) can use IR remote, e.g. oneforall which can also control the TV.

  • ElfinTheSand's avatar
    ElfinTheSand
    4 years ago

    Yes, this seems to be the case. The one connect box sure makes things difficult, no wonder Samsung no longer makes them; good idea, bad result.

    oh well, lesson learned. I’ll just resign myself to a 2-remote experience until it’s time for a new tv.

    thank you.

renojim's avatar
renojim
Community Streaming Expert
4 years ago

It's been reported many times.  I think Roku is looking into it.  I don't know of any workarounds.  I don't know if it will help, but the usual steps to take when a Roku acts up is to reset everything involved - gateway/modem/router and Roku.  Just unplug everything for a few seconds and plug them back in.  On the off chance that it helps, let us know.

MilesT's avatar
MilesT
Roku Guru
4 years ago

If the TV doesn't have a direct HDMI connection, then the CEC part of HDMI might not work, and roku uses cec to control the TV.  Unlikely to be an easy fix.

A roku box (eg express4k or ultra) can use IR remote, e.g. oneforall which can also control the TV.

  • ElfinTheSand's avatar
    ElfinTheSand
    Reel Rookie
    4 years ago

    Yes, this seems to be the case. The one connect box sure makes things difficult, no wonder Samsung no longer makes them; good idea, bad result.

    oh well, lesson learned. I’ll just resign myself to a 2-remote experience until it’s time for a new tv.

    thank you.