Samsung Galaxy S20 refuses to pair with my Hisense Roku TV

Hello! CountSpicula,

Thanks for reaching out to the Roku Community!

We appreciate you contacting us about the screen mirroring/casting issue on your Hisense Roku TV and attempting some troubleshooting steps to resolve the issue. We are happy to help you.

• Is this the first time you have experienced this issue? If not, when did the problem start?
• What troubleshooting steps have you already taken to resolve the issue?
• Is your Roku device up to date? You can check it via Settings > System > Software update > Check Now to manually check for updates.

A system restart is the least invasive method of resetting a system. Please follow the instructions below to restart the system from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to regular operation after a moment.

For additional information about screen mirroring, please visit How to Screen Mirror from your phone, tablet, or computer to your Roku streaming device.

If the issue persists, we would be happy to investigate further, but we will need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar