Forum Discussion
Jimkellycoles
4 years agoReel Rookie
I have tried everything I can not get my roku to connect to my Hotspot on any phone or tablet. It will scan and say no networks found. I use my Hotspot and it works on everything else.
Model: C127X - Roku TV
Serial number X00000N7EPS5 (S03GD017EPS5)
Software version: 11.0.0 • build 4193-93
Timestamp: 2022-04-27T00:55:22Z
Issue ID S5-167-095
- renojim4 years agoCommunity Streaming Expert
Jimkellycoles, is the MAC address that's displayed under Settings->Network->About all zeros?
- Jimkellycoles4 years agoReel Rookie
Yes it's all 0's
- renojim4 years agoCommunity Streaming Expert
Jimkellycoles, that's a hardware failure. TCL TVs seem to be prone to them. You'll have to contact them.
Where to get support for your Roku TV™ | Official Roku Support