Cpr546
3 years agoNewbie
Roku won’t accept password
My Roku is connect and I can see my wireless address but when I put in the password that appears on the back of my T Mobile device, Roku won’t accept it.
- 3 years ago
Hi Cpr546
A warm welcome here at the Roku Community!
We appreciate you reaching us here regarding your connectivity issue. No worries, we're here to assist you.
Have you tried changing your Wi-Fi password to see if you can connect with that new password on your Roku device?
In addition, try to connect your Roku device to a mobile hotspot to check if that will work.
With more information from you, we will be able to provide you with an accurate resolution.
All the best,
Carly - 3 years ago
I ended up having to reset my Roku to the original factory settings. Once I did that, it accepted the password and connected to the internet.
From the Settings menu- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Advanced system settings.
- Select Factory reset.
- If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
- Follow the on-screen instructions.