Forum Discussion

Cpr546's avatar
Cpr546
Newbie
2 years ago
Solved

Roku won’t accept password

My Roku is connect and I can see my wireless address but when I put in the password that appears on the back of my T Mobile device, Roku won’t accept it.

tv & player wifi
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi Cpr546 

    A warm welcome here at the Roku Community!

    We appreciate you reaching us here regarding your connectivity issue. No worries, we're here to assist you.

    Have you tried changing your Wi-Fi password to see if you can connect with that new password on your Roku device?

    In addition, try to connect your Roku device to a mobile hotspot to check if that will work.

    With more information from you, we will be able to provide you with an accurate resolution. 

    All the best,
    Carly

  • LTirado's avatar
    LTirado
    2 years ago

    I ended up having to reset my Roku to the original factory settings. Once I did that, it accepted the password and connected to the internet.

    From the Settings menu
    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Advanced system settings.
    5. Select Factory reset.
    6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
    7. Follow the on-screen instructions.

14 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi Cpr546 

    A warm welcome here at the Roku Community!

    We appreciate you reaching us here regarding your connectivity issue. No worries, we're here to assist you.

    Have you tried changing your Wi-Fi password to see if you can connect with that new password on your Roku device?

    In addition, try to connect your Roku device to a mobile hotspot to check if that will work.

    With more information from you, we will be able to provide you with an accurate resolution. 

    All the best,
    Carly

    • LTirado's avatar
      LTirado
      Reel Rookie
      2 years ago

      I’m having the same problem. I changed internet providers, and was able to connect all the other devices in my house using the same password, but wouldn’t you know it, my Roku Express won’t accept the password. I have restarted my Roku several times and nothing. I had this issue before and someone at Roku was able to get my issue resolved.

      • RokuAnjelie's avatar
        RokuAnjelie
        Community Moderator
        2 years ago

        Hi LTirado,

        A warm welcome here in the Roku Community.

        We're sorry about your experience with your Roku won’t accept password. 

        We want to help you with this and need further details to investigate the issue.

        • Did you see any error message when connecting to your Roku Express?

        With more detailed information, we will be able to assist you further. We'll wait for your response. 
        Thanks,

        Anjelie

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        carlislecaden1, is your phone rooted?  There's a whole thread in the Mobile app section (where this belongs) about the same issue and rooted phones seem to be the problem.

    • j58payan's avatar
      j58payan
      Reel Rookie
      8 months ago

      I shouldn’t have to change my password to accommodate ROKU. I had the exact problem last year and I returned the Roku for a Firestick. I went to the store today and got me. Roku; completely forgot about the issue last year and AGAIN, it’s the same issue. This is CLEARLY a Roku issue, not US. So before u give us any more “WARM GREETINGS”, fix the problem in your end because CLEARKY a lot of people have issues connecting. Now I have to go back to the store to exchange it for a new Firestick. I should charge u for gas and time.

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        8 months ago

        Hi, j58payan.

        Welcome to the Roku Community!

        We appreciate you letting us know about having an issue entering your password for your internet. We'd like to know more about this.

        Is there any error message when you type in your password? Also, what troubleshooting steps have you taken?

        Please be aware that passwords are case-sensitive. To enter a capital letter, use the shift key on the on-screen keyboard. On the password entry screen, you may select show password or hide password. This will allow you to view or hide your password as you enter it.

        Furthermore, you may visit this support article: What is my network name and password for connecting my Roku streaming device?

        With detailed information, we will be able to assist you further.

        Regards,
        Reynan