Forum Discussion

32nash's avatar
32nash
Newbie
2 years ago
Solved

Roku will not let me connect

I’m having this same problem if you’ve fixed it can you let me know how you did it.

  • RokuElmer-H's avatar
    RokuElmer-H
    2 years ago

    Hi, 5818!

    Welcome, and thanks for posting in the Roku Community!

    We saw your post regarding the issue with your Roku device not connecting to your TV, resulting in a "No Signal" message. No problem, let's take a closer look and sort out this ongoing issue. If you're still seeing a light indicator that the device is being powered. You can try a different HDMI port, try another HDMI cable, or try connecting the Roku device to another TV and see if that reproduces the same issue.

    If the problem persists, you can set a factory default on the device and see if that helps. You can visit our support page here on how to proceed: How do I factory reset my Roku® streaming device?

    We hope this helps.

    Thanks,
    Elmer

14 Replies

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi 32nash,

    Welcome, and thank you for posting here in the Roku Community.

    Would you mind elaborating on the issue you're running into? What Roku device(s) are affected? Are there any error messages on the screen?

    Please keep us informed so we can provide you with the best resolution possible.

    Regards,
    Janadee

    • Shanny0119's avatar
      Shanny0119
      Newbie
      2 years ago

      Hello Gm my roku is not allowing me to connect. I’m clicking on it but it’s not going to any movies etc

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Welcome to the Roku Community, Shanny0119!

        We appreciate you reaching out, and we'd like to learn more about this issue going on.

        Let us know...

        • What specific model of Roku device is this behavior occurring on? (Settings>System>About)
        • What brand and model of TV is the Roku device connected to?
        • What troubleshooting steps have you taken so far?

        Once we have a better grasp of the situation, we'll be able to better isolate this case.

        Thanks,
        Rey

      • RokuElmer-H's avatar
        RokuElmer-H
        Community Moderator
        2 years ago

        Hi, jtengstrand!

        Thanks for posting in the Roku Community!

        We understand that you have been facing difficulties while updating your Roku account, particularly with regard to your login credentials or password. We will investigate the issue further and we require more information to assess it. In order to do so, we kindly request that you provide us with more information below.

        1. Which channel are you trying to access on your TV that is asking for your login credentials?
        2. Are you seeing any error messages?
        3. Do you have another Roku device and does it reproduces the same issue?

        We appreciate your cooperation and look forward to your response with additional information.

        Thanks,
        Elmer

    • 5818's avatar
      5818
      Reel Rookie
      2 years ago

      HDMI tv comes,on, but remote does not connect to streaming.  Nothing works with remote.  Wasting my time for three nights now.  I feel irate.  I’ve only had this thing for since last November.

  • lsyspsj's avatar
    lsyspsj
    Reel Rookie
    2 years ago

    My Roku tv is doing the same,starts to open the channel then goes back to the home screen.

    Hulu channel is doing the same thing.

     

    • lsyspsj's avatar
      lsyspsj
      Reel Rookie
      2 years ago

      I was to resolve this by unplugging the TV for 30 seconds and then plugging back in. For some reason just turning tv off and on did not resolve the issue.

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi lsyspsj,

        Thank you for keeping us posted here in the Roku Community!


        We will be delighted to assist you further with this issue that you're having with the Roku TV. Can you please provide the following information that RokuJanadeeK asked for above?

        We'll wait for your response.

        Thanks,

        John