Forum Discussion

Kelleyprimozic's avatar
Kelleyprimozic
Newbie
6 months ago
Solved

Roku will not connect to wifi

I was watching roku fine today. All of a sudden it dropped internet. I restarted the roku nothing. I restarted my router then my roku still nothing. I did factory reset and it still will not connect. I need help

tv & player wifi
  • RokuReynan-L's avatar
    RokuReynan-L
    6 months ago

    Hi, Kelleyprimozic.

    Welcome to the Roku Community!

    Thanks for reaching us about having an issue with your connection. We're here to help. 

     Here are some steps you can try:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

    We hope this will be sorted out soon.

    Thanks,
    Reynan

5 Replies

    • ScottH5's avatar
      ScottH5
      Newbie
      4 months ago

      OP did a factory reset; there's not  a wifi connection stored on the device anymore. Mine did the same thing a couple days ago and I tried updating the software, then restarting the Roku, then restarting the wifi connection, then factory resetting the Roku. I physically moved my TV and Roku downstairs and it's literally 2' from my router right now and will not connect. Last time this happened I said "F- it" and just bought a new Roku- that worked for a couple years...until this.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        4 months ago

        ScottH5 

        Roku model number (Settings/System/About) and router model number?

        Are you getting any error message numbers on screen?

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    6 months ago

    Hi, Kelleyprimozic.

    Welcome to the Roku Community!

    Thanks for reaching us about having an issue with your connection. We're here to help. 

     Here are some steps you can try:

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

    We hope this will be sorted out soon.

    Thanks,
    Reynan