Forum Discussion

AHazen's avatar
AHazen
Channel Surfer
2 years ago

Roku voice remote pro keeps turning off roku tv by itself

Roku Voice Remote Pro and Roku TV - have had the VRP for about 6 months now with no issues, several weeks ago I began getting the sidebar on my TV for "find my remote" "turn off tv" the Inputs Etc., and previously I ahve been able to simply click "close" and it went away.  For the last few days it has been nonstop, and I ahve restarted the TV numerous times to reset.  Now it is constant to the point where it just keeps turning the TV on and off, trying to find the remote with the remote alarm, and jumping around that sidebar and "clicking" on random other command options (HDMI inputs, etc).  I cannot get it to stop and I cannot unpair my remote.  is there a force unpair function from the remote itself or could it be a problem with the Roku TV?   

remotes

7 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi AHazen,

    Greetings from the Roku Community!

    We appreciate you letting us know about the issues with your Roku remote. We will work with you to know what went wrong so we can assist you further and fix the issue.

    We recommend performing the below steps to see if they can resolve the issue:

    Put your streaming device in pairing mode.

    1. Remove the power cable from your streaming device.
    2. Wait at least 5 seconds.
    3. Re-connect the power cable.
    4. Wait for your streaming device to power on and the Home screen to appear on your TV screen.
    5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode.

    Put your voice remote in pairing mode.

    1. Press and hold the pairing button (found at the back of your remote) on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button, and your remote will restart.
    2. Press and hold the pairing button (found at the back of your remote) for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
    3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

    See more tips and troubleshooting steps for this type of issue here: Fix your Roku remote.

    Let us know if charging, unpairing, and pairing back the Roku remote fixes the issue.

    Kind regards,

    Eunice

    • AHazen's avatar
      AHazen
      Channel Surfer
      2 years ago

      I tried all of the above multiple times, and in different sequences and finally gave up and bought a new voice pro remote.  Had the same issues the first night and then sporadically since.  If this doesn't work, maybe I will switch to the same Vizio TV that I have in my living room, which is working great with a Roku streambar from 4 years ago. A shame because I have been a Roku supporter for many years, (and I have a Google streaming device in a drawer that I will pull out and use as well).      

      • AHazen's avatar
        AHazen
        Channel Surfer
        2 years ago

        Well, scratch that, it happened again last night. TV just went haywire again with the new remote. I have to unplug the TV to keep it from turning on by itself repeatedly. Perhaps the problem is in the ROKU TV and not the VPR?