Forum Discussion

Kayleenull's avatar
Kayleenull
Reel Rookie
2 years ago
Solved

Roku Voice Remote Pro (2nd edition) Hands Free and Mic Button not working

I have purchased the Roku Voice Remote on October 1st 2024. After purchasing it at Walmart and taking it home to pair it to my Roku TV the hands free and mic button would not work. After leaving it a...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Welcome to the Roku Community, Kayleenull!

    Thank you for bringing the Roku Voice Remote Pro (2nd edition) issues to our attention. We are here to help!

    Before we proceed, please let us know which Roku TV model or player this remote is paired with. Also, is this the original remote that came with it?

    We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command feature to see if this makes any difference.

    In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku streaming device, which has a voice command feature. 

    Let us know how it goes, and we'll take it from there.

    Best regards,
    Jharra

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Welcome to the Roku Community, Kayleenull!

Thank you for bringing the Roku Voice Remote Pro (2nd edition) issues to our attention. We are here to help!

Before we proceed, please let us know which Roku TV model or player this remote is paired with. Also, is this the original remote that came with it?

We also suggest resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try using the voice command feature to see if this makes any difference.

In the meantime, you may install the Roku mobile app as an alternative to your physical remote. This works well with your Roku streaming device, which has a voice command feature. 

Let us know how it goes, and we'll take it from there.

Best regards,
Jharra

Kayleenull's avatar
Kayleenull
Reel Rookie
2 years ago

The model number is 100044717 it is a 75” Roku TV. This is not the original remote that the TV came with but states it works with all Roku TV’s. I have tried to reset the remote as stated in my post before this. 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thank you for the reply, Kayleenull!

    Just wanted to let you know that we've sent you a private message to offer further assistance. Please take a moment to check your email inbox.

    Thanks so much, and we're looking forward to hearing back from you!

    Regards,
    Jharra