Forum Discussion
bg370096
2 years agoReel Rookie
Hello John, I tried using another outlet and another charger with no luck. It used to be able to charge right from a USB port on the TV so when that wasn't working I tried the original cable with an adapter and a power outlet. I appreciate any other ideas but I think that the battery is dead.
Thanks,
Brad
RokuCarly
2 years agoCommunity Moderator
Thanks for the update, bg370096!
In this instance, kindly send us a PM here together with the serial number of the Roku streaming player your remote was connected to, as we will be requesting additional reinforcement from our Support team. To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.
We'll be waiting!
Best regards,
Carly