Forum Discussion
Hi bg370096,
Greetings from the Roku Community!
We understand you're having a problem with your Roku Voice Remote Pro since it is not charging. We're happy to assist you further. Please make sure you are using the cable that came with the remote and that you tried using a different power adapter and power outlet.
If the problem still persists, please keep us posted.
Best regards,
John
Yes, you do see complaints of Voice Remote Pros that lose their ability to take a charge, but I've had my first one for well over two years and have noticed no loss of charge holding capacity or ability to charge. I don't know if I just happened to have gotten lucky and received a good one, or if my usage pattern has something to do with it.
Many (most? all?) rechargeable batteries deteriorate if repeatedly allowed to overcharge. Both my Samsung phone and Lenovo tablet even have optional features that will cut off charging before the battery reaches full charge to prevent or limit this deterioration.
I've always made it a point to disconnect my Voice Remote Pro from the charger when it reaches full charge, or slightly before. I especially try to avoid letting it charge unattended overnight, which I've only inadvertently done a couple of times. The charger I use outputs 2 amps and the remote charges fairly quickly. I can check the charge level via "Settings > Remotes & devices > Remotes > Voice Remote Pro > About" on the Roku. If I don't want to exit what I am watching just to check the charge level, I unplug from the charge cord and observe the popup on the upper right corner of the screen.