Forum Discussion

Dodgeman21689's avatar
Dodgeman21689
Reel Rookie
2 days ago

Roku voice remote power and volume buttons response issue

Recently bought a 4k streaming stick for a new tv. Setup was easy per usual but the TV volume and power control both work erratically, the volume button may take it up 1 number or 10 . No rhyme or reason, and sometimes not work at all. Power button as well. I’ve re paired it, changed from IR to CEC. If I repair via CEC it will work correctly immediately after but after not using it for awhile it starts again. Repairing the remote constantly has made me regret this purchase entirely. I have many Roku TV’s and several express deals without tv control. Never an issue with any of those. And I can’t pair a different remote to that stick given I have probably 6-7 because it’s unique being a voice control remote .

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1 Reply

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator
    5 hours ago

    Hey, Dodgeman21689​ 

    It seems you're experiencing response issues with your Roku voice remote, particularly with the volume and power buttons. Thanks for trying some workarounds to resolve it.

    Consider trying theses steps: Restart Roku remote: If your remote uses batteries

      1. Remove both batteries
      2. Press any two buttons
      3. Reinsert batteries (negative end first)

    If your remote is rechargeable

      1. If your remote has one, hold the Pairing button for 20 seconds
      2. If no pairing button, press and hold Back + Home for 20 seconds
      3. Wait for the light on your remote to stop flashing

    Once you've finished, re-pair your Roku remote with your device. For more troubleshooting steps, feel free to check this link.

    Let us know how it goes!

    Roku Community Team