Forum Discussion
Mahmood
2 years agoChannel Surfer
Roku Ultra 4670RW
RokuCarly
2 years agoCommunity Moderator
Thank you for letting us know, Mahmood.
In addition to my question above, where are you currently located? Also, is this your first time setting up your Roku Ultra?
In the meantime, you can press and hold the back and home buttons simultaneously for about 30 seconds to reset it and then re-pair right after.
Let us know if this resolves your concern and we'll go from there. We'll be waiting!
Best regards,
Carly