Hi Sindee_75,
Thank you for sharing your concerns in the Roku Community.
We appreciate your effort in highlighting this issue, and we would like to gather more information to assist you effectively. Could you kindly let us know when the issue occurred? Additionally, we would like to understand whether this is the remote that originally came with your Roku device or if it was purchased separately. If you could also provide a picture of your remote, your input would be very helpful in addressing your concern.
Thank you for your cooperation!
Best regards,
Jharra