Roku Ultra volume goes up and down by itself
For Christmas, we bought a 60" Samsung 4KHD TV and a Polk Soundbar and replaced our old Roku Express with a new Roku Ultra. We prefer the interface of the Roku as well as some of the other options of...
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Yes my remote has been doing this for months. I bought my Roku stick in September 2022. The problem started in about November. I thought it was the TV but I really think it's the remote. Sometimes you can't use the buttons. You have to change the channel and back to get the valume right. Can I talk to someone over the phone about this?
I don't think so, at least not that I've found and after the second or third email exchange, they stop emailing. Doesn't matter if the problem is resolved or not, they just stop.
oh wow, so I'm wondering if they will replace it? I only had it 4 months
Hi Tlatrell,
Thanks for your post.
We'd like to know more about how we can help. For us to help you better, we will ask a set of questions to isolate the issue; Keep us posted on what you find out!
- If you remove the batteries from the Roku device remote, are you still seeing the same issue occur?
- Have you tried to re-pair the remote and restart the Roku device?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- What troubleshooting steps have you taken so far to try to resolve the issue?
Please let us know and we'll continue assisting you from there!
Regards,
NimfaI just replaced the batteries in the remote. It made no difference. It happens across all channels across all streaming services on the Roku. I've unplugged and restarted the Ultra, doesn't matter. I've reset the Ultra and reinstalled the streaming services. Doesn't matter. I followed, Up To A Point, all the previous instructions sent to me but I am not going to go through individual channel ID's since on YouTube TV alone, that would mean I would have to do that on 40+ channels which I am not doing. The minute I quit using the Ultra and go back to using the TV interface, the volume issue stops. This also happened with the previous Express that we had hooked up to the LG TV that we replace with this current Samsung. It's not just the Ultra that this is happening on. It's not just me, I'm seeing this all over the community and all over other sites on the internet. You have a problem that is not being addressed and it's not on the consumer's end.
I do not have this issue on the two Roku TVs I use in two of the bedrooms they're located in. I only have this problem with the plug in units. Frankly, after being a very long time Roku user, I'm at the point where, other than the TVs which work beautifully, I'm ready to switch to something else. Tired of the problem, tired of the crickets when I've reported back that the 'fixes' don't work, tired of having the sound go nuts. Enough.
