Roku Ultra volume goes up and down by itself
For Christmas, we bought a 60" Samsung 4KHD TV and a Polk Soundbar and replaced our old Roku Express with a new Roku Ultra. We prefer the interface of the Roku as well as some of the other options of...
Forum Discussion
Yes my remote has been doing this for months. I bought my Roku stick in September 2022. The problem started in about November. I thought it was the TV but I really think it's the remote. Sometimes you can't use the buttons. You have to change the channel and back to get the valume right. Can I talk to someone over the phone about this?
I don't think so, at least not that I've found and after the second or third email exchange, they stop emailing. Doesn't matter if the problem is resolved or not, they just stop.
oh wow, so I'm wondering if they will replace it? I only had it 4 months
Hi Tlatrell,
Thanks for your post.
We'd like to know more about how we can help. For us to help you better, we will ask a set of questions to isolate the issue; Keep us posted on what you find out!
- If you remove the batteries from the Roku device remote, are you still seeing the same issue occur?
- Have you tried to re-pair the remote and restart the Roku device?
- Does the issue only occur on a specific channel or all channels on your Roku device?
- What troubleshooting steps have you taken so far to try to resolve the issue?
Please let us know and we'll continue assisting you from there!
Regards,
Nimfa
