Roku Ultra volume goes up and down by itself
For Christmas, we bought a 60" Samsung 4KHD TV and a Polk Soundbar and replaced our old Roku Express with a new Roku Ultra. We prefer the interface of the Roku as well as some of the other options of...
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Roku Ultra raises or lowers volume on its own. I have an older Roku and swapped it with the Ultra -the problem follows the Ultra. I blamed it on Samsung and returned a perfectly good TV to the store (and bought one at twice the price). I had Xfinity on the phone for four hours (total). I've hard-wired it to eliminate wi-fi issues. I waited on hold at Roku, finally hung up. Still no idea how to fix the problem, but I'm pretty sure I've found the culprit. Roku.
Oh, it's absolutely the Roku. I don't have the problem at all if I run the TV through the TV if you get what I mean. The minute I switch over to the Roku, and I prefer the picture on the Roku, the sound is up and down, up and down. I go back to the brand new Samsung and there's no issue. I had the same thing with the previous LG. I thought at the time it was the Roku Express. When we bought this Samsung TV, we bought the Roku Ultra thinking we'd start fresh. Same thing! But disconnect the Roku, the problem goes away.
I have two Roku TVs and do NOT have this same problem on either of those TVs. Go figure. I'm about at the breaking point though and ready to try a Fire Stick I'm so frustrated.
nightsmusic @ +1 +1 +1 +1 +1
This problem is the worst. It is a software issue. It never used to happen until a certain software update. The volume on the TV is not changing. The actual volume level of the stream is glitched and is either super high or super low and distorted. It happens after streaming content for some amount of time. Sometimes 10 minutes, sometimes an hour.
Changing HDMI cords didn't work. Power cycling didn't work. Changing HDMI audio setting (PCM vs Dolby) didn't work. Factory resetting my Roku ultra didn't work (it auto updates to the latest software after resetting).
PLEASE give "Kudos" to the original post if you have the same issue, it's the only way it'll get the eyes of Roku's audio software engineers to revert whatever awful software change they made a couple of months ago. It happens to me with Hulu and Xfinity Stream. Doesn't happen with YouTube or Plex. So my guess is it has something to do with audio when "streaming" something as opposed to direct play. One more thing to note is that the same audio level glitch happens when streaming the audio through the Roku app to headphones using iOS. So it has nothing to do with my TV / HDMI cord / other. The audio being glitched when playing through headphones on iOS Roku app (plus the fact it started happening after an update) tells me this is ONLY a software issue introduced by an update.
Information:
Model: 4670RW - Roku Ultra
Software Version: 11.5.0 build 4312-46
Zamphex You're absolutely correct in that it started happening to me after an update. It took getting yet another new unit for it to go away. So far anyway, but I'm not holding my breath that it won't come back after another update since it updates automatically if you wait and don't update it yourself. But it's a software issue to be sure and I'm not the only one to complain about it, nor am I the only one to complain here. You should see Reddit and some of the other non-Roku communities.
