Welcome to the Roku Community.
We understand that you're experiencing an issue with your Roku remote, and we are here to help you resolve it.
To assist you better, please provide the following information.
- The serial number of the Roku player to which this remote is paired.
- The type of Roku remote you have?
- When and where did you purchase this remote? Did it come with the Roku device?
In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.
We wait for your reply and look forward to assisting you further.
Thanks,
Jharra
