Roku Ultra setup pair with remote
Remote won’t pair and it’s stuck at this screen attached. I tried all the different troubleshooting steps in other posts like resetting the remote by holding pairing button for 20 sec and resetting t...
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Yes, I’ve rebooted several times the Ultra by removing power since there’s no other way to get off that screen. And I’ve tried paring another remote and it does the same thing.
Thank you for confirming, Redmoon.
We could try one more step, and with your permission, we can perform a hard reset on your device. Please be informed that resetting your Roku streaming device will set you back to default settings, and you may need to re-link your Roku account and sign in on your channel subscriptions. Also, before doing this step, ensure you know the name and password of your network connection.
You may refer to our support article to help you: How to system restart or factory reset your Roku streaming device.
Let me know how it goes!
Best regards,
Carly
I already tried that, resetting to factory defaults is where that screen I sent is from. The screen comes up to select language, and then the screen I sent pic and doesn’t allow any other action. I’m stuck with a brick at this point.
Thanks for keeping me posted, Redmoon.
I appreciate your cooperation as we work to resolve the issue you're currently experiencing.
In this case, I will reach out to you via Private Message to gather further personal information as I will coordinate this with the appropriate Roku team for additional reinforcement. Kindly keep an eye on your inbox.
Thanks,
CarlyHi -
Please help. The Roku Ultra only keeps on blinking after I pressed for 10 secs the small button by battery side and nothing happens - remote wont pair up with base roku ultra.
Please help !
