Forum Discussion

teach02's avatar
teach02
Newbie
3 years ago
Solved

Roku Ultra LT (4801RW) remote draining batteries fast

I recently got a new Roku Ultra LT on black Friday. It's been fine except for one thing. The batteries are depleting super super fast. Like every few days. I don't know why this is happening. There's...
remotes
  • RokuKariza-D's avatar
    RokuKariza-D
    3 years ago

    Hi teach02 

    Thanks for reaching out here in the Community!

    Please provide us with the serial number of the Roku device associated with the affected remote. This can be found in Settings > System > About or at the back of the player itself. We'll be able to further assist you from there.

    We'll keep an eye out for your reply.


    All the best,
    Kariza

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi teach02 

Thanks for reaching out here in the Community!

Please provide us with the serial number of the Roku device associated with the affected remote. This can be found in Settings > System > About or at the back of the player itself. We'll be able to further assist you from there.

We'll keep an eye out for your reply.


All the best,
Kariza

kh35's avatar
kh35
Newbie
3 years ago

This is my fast battery draining remote: Order number 804016710.

How an I get a replacement?

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello kh35 

    Thanks for the post.

    Could you provide us with the model number and the serial number of the Roku device associated with the affected remote? We'll be able to further assist you from there.

    We'll keep an eye out for your response.


    All the best,
    Kariza