Forum Discussion

Stitch2001's avatar
Stitch2001
Reel Rookie
9 months ago

Roku Ultra and the remote kept locking up.

Wow.  This is the second time I have had to enter this because Roku locked me out.  It's a "service" that just keeps on giving. Had a Roku Ultra and the remote kept locking up.  Had to constantly t...
remotes
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
9 months ago

Hello, Stitch2001.

Welcome to the Roku Community!

We appreciate you reaching out about the difficulties you’re experiencing with your Roku remote. To better assist you, we would like to address this issue and provide some helpful troubleshooting steps.

  • Is this the remote that came with your Roku device, or was this purchased separately?
  • Were you able to pair this remote the first time you activated this device?
  • When did it start having problems pairing?
  • Please provide the serial number of your Roku device. 
In the meantime, here are some steps you can try to troubleshoot your physical remote.

Reboot your voice remote
  • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
  • If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.
Thanks,
Jharra
Stitch2001's avatar
Stitch2001
Reel Rookie
9 months ago

Both were remotes that came with the Roku.  All have paired fine and the issues started immediately.  Two failing gives a 30% failure rate for the ones I have purchased.  You can look at the serial numbers for the new ones when they are in your building next week.  I notice that you're not at all addressing your **bleep** service problems.  But, not my problem anymore.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, Stitch2001 

    Thanks for posting here in the Roku Community.

    We appreciate you for sharing with us your concern regarding the your Roku remote issue, and we're here to provide you with troubleshooting steps to resolve the issue. We recommend performing the troubleshooting steps below:

    Reboot your voice remote

    If your voice remote uses standard AA or AAA alkaline batteries, use the following steps to reboot your remote by removing and reinstalling the batteries.

    1. Remove the battery cover on the back of your remote
    2. Remove both batteries from the battery compartment
    3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
    4. Repeat the previous step to install the second battery
    5. Put the battery cover back on your remote

    If your voice remote has a rechargeable battery, follow the steps below below to reboot your remote

    • If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    • If your rechargeable voice remote does not have a pairing button, press and hold the Back  
       
        and Home  
       
        for 20 seconds.

    Once this has been performed, re-pair your Roku remote to your Roku device.

    For more information, you can visit this support article on How to fix your Roku voice remote that is not working.

    We hope this helps, and let us know if you have further concerns or inquiries.

    Thanks,
    Kash