Roku Ultra 2024 has sound but no video
I'm getting no video on my brand new Roku Ultra 2024. I get audio OK but no video. This is particularly irritating because I'm trying to watch baseball games with my MLB package.
Forum Discussion
Mine has been doing this on/ off for months. It’s gotten especially bad recently where it used to go hours before blacking out but now it happens as soon as I start streaming a show. Full audio is working and the content is moving forward, but you can’t see anything.
I have unplugged, restarted, factor reset, checked for software updates, reset the individual streaming apps. Nothing works.
HeyKmiles96,
Thanks for posting your issue here!
To help us investigate, please provide us with the following information:
- Is this occurring in all apps? Can you specify the app you're having issues with?
- A picture or video would help us understand better.
- Roku device model, serial number, and device ID. (This can all be found in Settings > System > About.)
Tracker ID and OS version, and build (press the Home button 5 times, followed by the Back button 5 times)
Looking forward to your response!
Roku Community Team
I hear ya! I can't say my device has been doing this a lot. However, a couple nights ago, I was on the free movies section of the Roku channel and, again, audio but no video. So, again, I did a system reset and the problem was resolved.
